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HAU gets ISO 9001 certification

April 11, 2019

Holy Angel University (HAU) has been granted a rare ISO 9001:2015 certification for not just some but all of its units and departments—both academic programs and support services—and from basic education to higher education programs.

ISO 9001:2015 is the international standard for quality management system (QMS) that organizations use to demonstrate the ability to consistently provide products, programs, and services that satisfy customer and regulatory requirements.

Although most institutions and companies apply for only some of their programs and processes, HAU submitted all of its academic and non-academic units for ISO certification to test if they meet or exceed the requirements and expectations of all customers, and if they have the capability to continuously measure and improve their performance.

“The ISO certification is the latest validation of the high quality of education we offer to our students and the excellent services we give to our various stakeholders, and it is very important that all organizational units of the university demonstrate this commitment to quality and excellence,” HAU President Dr. Luis Maria R. Calingo said.

The ISO certification comes on the heels of several national and international accreditations and citations, both institutional and program levels, from the Philippine Quality Award (PQA) to the US-based Accreditation Commission for Programs in Hospitality Administration (ACPHA), the International Accreditation Council for Business Education (IACBE), and the Global Performance Excellence Award (GPEA).

“Since we prepare our graduates to join a globalizing workforce, we must actively pursue international certifications and accreditation,” Dr. Calingo said. “ISO 9001 is only the beginning of our journey for the international certifications of our management systems, which will eventually encompass the environment, occupational health and safety, and information security.”

“In addition to the current international accreditations for our accountancy, business, hospitality and tourism management programs, we are currently pursuing international accreditations for engineering, communication arts, nursing, and all the other programs,” Dr. Calingo said.

In his homily during the university community’s Thanksgiving Mass, University Chaplain Fr. Jayson B. Miranda commented about the spirituality or the divine attitudes behind the ISO 9001 initiative. “I realized that ISO is not just about how well we have done things but also having faith in the capacity of each other. Systematic documentation is also about arranging and preparing the present so that the future will be lighter for those who are to come.”

Sister Josefina G. Nepomuceno, OSB, chair of the HAU Executive Committee and vice chair of the HAU Board of Trustees, extended her congratulations to Dr. Calingo and the various sectors of the University’s academic community.

“We know that you worked so hard for this. It’s a hard-earned but richly deserved commendation,” Sister Josefina said.

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